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z/OS and z/VSE Support

z/OS Product Fixes

z/VSE Product Fixes

Product Samples

z/OS Release
Compatibility Matrix

z/VSE Release
Compatibility Matrix

Keyboard
Licensed/Authorized CSI International customers can retrieve software authorization codes online.

If you need to send additonal information to us (e.g. listing, dumps), you can do so via FTP.

Click here for more information on this process.



CSI International offers several support options. In general, you should contact the distributor from whom you purchased the product.

  • If you purchased/leased TCP/IP through IBM, support is provided via PTF's and you must obtain them through IBM support channels. Contact your IBM representative for information.
  • If you deal with CSI or a CSI Business Partner directly, then you should use the information on this web site to download patches, service packs, and new releases. For personalized help in dealing with a problem, please contact your distributor for assistance.

CSI provides full support Monday through Friday, 9:00 a.m. through 5:00 p.m. EST/EDT.

Toll Free: (800) 795-4914 or (740) 420-5400


For non-emergency technical support:

CSI customers may submit questions via e-mail to: support@csi-international.com

or

submit a problem report form:

 report a z/OS Product Issue / report a z/VSE Product Issue


For emergency technical support:

Emergency service is available 24/7 from our on-call support representative at:

 (800) 795-4914 or (740) 420-5400




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